xbjai's Privacy Policy

1. Introduction

xbjai ("we", "our", or "the platform") is a safe and reliable online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect the personal information of users of our website xbjai.cam ("the Site").

By registering on our site or using our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and do not register.

This Privacy Policy must be read alongside our Terms and Conditions and Responsible Gaming Guidelines, which govern the overall terms of our services.

2. Information We Collect

xbjai collects various types of information from you. Each type is described in detail below:

2.1 Registration and Identity Information

When you open an account with xbjai, we collect the following information:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — services are available to users aged 21 and above only)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (for identity verification)

2.2 Financial Information

To process financial transactions and prevent fraud, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Usage Information

We automatically collect information about how you use our platform:

• IP address and device identifier
• Browser type and operating system
• Time of site access and session duration
• Gaming history and betting information
• Preferred game categories and providers

2.4 Communication Information

When you contact our customer service team via live chat or email, we retain records of those conversations. This is used to improve service quality and assist with future support.

3. Purpose of Data Use

xbjai uses your information only for lawful and necessary purposes. The main purposes for which we use your information are:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, rewards, and VIP benefits
• Providing technical support and customer service

3.2 Legal and Compliance Obligations

• Age verification — ensuring access only for users aged 21 and above
• Anti-money laundering (AML) and fraud detection
• Completing the KYC verification process
• Monitoring and reporting suspicious activity

3.3 Platform Improvement and Analytics

• Technical operation of the site and fixing errors
• Analysing and improving the user experience
• Planning new games and features

3.4 Responsible Gaming Support

We monitor user gaming patterns to identify risky behaviour and provide timely support. This information is used as part of our Responsible Gaming Policy.

4. Data Storage and Security

xbjai applies industry-standard technical and administrative measures to ensure the security of your personal information.

5. Sharing Information with Third Parties

xbjai does not sell your personal information or rent it to third parties for any commercial purpose. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

Necessary information may be shared with technology partners who assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay) and identity verification services. All such partners are contractually bound to comply with our privacy standards.

5.2 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt may receive limited technical information to ensure their games function properly. They may not share this information with any third party.

5.3 Legal Obligations

In the event of a court order, legal investigation, or a lawful request from a regulatory authority, we will be required to disclose relevant information. In such cases we will always follow due legal process and provide only the information that is necessary.

5.4 Fraud Prevention

If money laundering, fraud, or other illegal activity is suspected, information may be shared with the relevant authorities. This is necessary to protect the interests of all legitimate users.

6. Cookies and Tracking Technologies

xbjai uses cookies and similar tracking technologies to improve your browsing experience and analyse platform performance.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the site. Without them it is not possible to maintain login sessions, save preferences, or complete secure transactions.

6.2 Functional Cookies

These cookies help remember your preferences such as language, display settings, and other customisations, making your experience more convenient each time you visit.

6.3 Analytics Cookies

These cookies help us understand how users navigate the site. The information is analysed in aggregated and anonymised form and does not reveal any personal identity.

You can control cookies through your browser settings. Please note that disabling essential cookies may affect some important functions of the site.

7. Your Rights

As a user of xbjai, you have the following rights over your personal information:

7.1 Right to Access

You may submit a written request at any time to find out what information we hold about you. We will respond within 30 working days.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will make that correction within a reasonable time.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. We will honour such requests to the extent possible.

8. Account Closure and Data Deletion

If you wish to close your account with xbjai, please contact us via our 24/7 live chat service or by email at [email protected].

After account closure:

• Your personal information will be removed from the active platform
• All pending withdrawals will be processed
• Records of financial transactions will be kept in secure storage in accordance with legal obligations
• Anti-money laundering related documents will be retained for the required period

In the case of self-exclusion for responsible gaming reasons, it will not be possible to reactivate the account until the exclusion period has ended.

9. Protection of Minors

xbjai strictly operates for users aged 21 and above only. We do not knowingly collect or store the information of any minor.

Age verification is mandatory at the time of registration. If we become aware that a person has registered under the age of 21, we will immediately close that account and delete the associated information in accordance with the law.

If you believe a minor is using our platform, please inform us immediately at [email protected].

10. Privacy Policy Changes

xbjai reserves the right to update this Privacy Policy as needed. In the event of any significant changes, we will:

• Publish the new effective date on this page
• Notify registered users by email or through site notifications
• We will obtain fresh consent where required for important changes

If you continue to use the service after the updated policy is published, this will be considered your consent to the new policy. You are advised to review this page regularly to stay informed about any changes to the policy.

11. Contact & Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact us: