❓ Frequently Asked Questions
All answers to your questions about xbjai, right here
Account, payment, games, bonuses, and security — get detailed help on every topic in English on this FAQ page.
xbjai has created this FAQ page with the convenience of Bangladeshi players in mind. Here you will find straightforward answers to common questions on every topic: opening an account, depositing and withdrawing money via bKash and Nagad, cricket betting, slot games, bonus terms, and responsible gaming. If your question is not on this list, contact our 24/7 live chat support.
Account and Registration
To open an account at xbjai, you need an active mobile number, a valid email address, and a strong password. Once registration is complete, a verification code will be sent to your mobile. If all details are filled in correctly, your account will be active within a few minutes.
xbjai is only for people aged 21 or older. Age is verified at the time of registration, and accounts of underage users are immediately closed. We strictly enforce the age limit to ensure responsible gaming.
Click the "Forgot your password?" option on the login page. Enter your registered mobile number or email, then use the OTP code you receive to set a new password. If you have trouble, contact xbjai's 24/7 live chat support.
No, one person can only hold one xbjai account. If multiple accounts belonging to the same person are detected, all accounts may be suspended and bonuses may be cancelled. This is necessary to maintain a fair playing environment.
Deposits and Withdrawals
As soon as the payment is confirmed on bKash, your xbjai account balance is usually credited within a few minutes. There may be a slight delay due to network issues, but if it takes more than one hour, please let us know via live chat.
The minimum deposit at xbjai is ৳100 and the minimum withdrawal is ৳800. These limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. You can start with a small amount at your convenience.
After a withdrawal request at xbjai is approved, the money usually arrives in your bKash, Nagad, or other selected method within 15 minutes to 2 hours. Bank transfers may take a little longer.
xbjai itself does not charge any extra fees for deposits or withdrawals. However, mobile banking services like bKash or Nagad may apply their own transaction fees, which depend entirely on the policies of those service providers.
Yes, Nagad is one of the fully supported payment methods at xbjai. You can use Nagad to both deposit and withdraw. Saving your Nagad number in the profile section of your account allows for faster transactions in the future.
Games and How to Play
At xbjai, you can bet on BPL, IPL, T20 World Cup, Test and ODI matches, as well as various other international and domestic cricket tournaments. There are markets covering match winner, toss, top batsman, highest scorer, and more.
To bet on a BPL match, log in to xbjai, go to the Sports section, select cricket, and choose a current or upcoming BPL match. Click on your preferred market, enter your stake in the bet slip, and confirm. With live betting, you can also place bets while the match is in progress.
xbjai's live casino features live roulette, live blackjack, live baccarat, Teen Patti, Andar Bahar, and many more games, with dealers from Evolution Gaming and Ezugi. All games are broadcast in real time, making the experience more immersive.
Yes, all slot games at xbjai can be fully played on a mobile browser or app. Popular slots including PG Soft's Fortune Tiger, Mahjong Ways, and JILI's Fortune Gems all run smoothly on both Android and iOS devices.
RTP (Return to Player) is the percentage of total bets that a game returns to players on average over the long term. For example, a 96% RTP means there is an average chance of getting ৳96 back for every ৳100 wagered, but this is a long-term average, not a guarantee for any single session.
Bonuses and Promotions
After registering at xbjai, you can receive a 120% bonus on your first deposit, up to a maximum of ৳15,000. The bonus is added to your account automatically. To withdraw the bonus, you must meet a 15x wagering requirement.
A wagering requirement is the set number of times you must bet the bonus amount. The wagering requirement for the welcome bonus at xbjai is 15x — meaning once you have placed bets totalling 15 times the bonus amount, any winnings linked to the bonus become withdrawable.
There is no separate application needed to join xbjai's VIP program — by playing regularly, you automatically move up from Bronze to Silver, Gold, Platinum, and Diamond levels. Weekly cashback increases at higher levels, reaching up to 1.2% at the Diamond level.
Cashback is available weekly as part of the xbjai VIP program. Weekly cashback of up to 0.2% is given at the Bronze level and up to 1.2% at the Diamond level. Cashback is added to your account on a set day each week.
Yes, each bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any associated winnings are automatically cancelled. It is always wise to read the terms and conditions before accepting a bonus offer.
Security and Responsible Gaming
Yes, xbjai is a safe and reliable platform. All transactions and personal information are protected through SSL encryption. An independently verified Random Number Generator (RNG) is used to ensure fair play.
Yes, xbjai supports responsible gaming. In your account settings, you can set daily, weekly, or monthly deposit limits and betting limits. Set your limits before you feel you need them, and contact support if you need help.
Yes, xbjai offers a self-exclusion option. To deactivate your account for a set period or permanently, contact us via live chat or email at [email protected]. This feature is completely free and is activated as soon as the request is received.
If you feel you are experiencing a problem with addiction, do not hesitate to contact xbjai support — we provide assistance in English via live chat 24/7. Seeking professional help for yourself or a loved one is a brave and right step to take.
xbjai is committed to protecting your personal information. Limited information may be shared with trusted partners for payment processing, but it is never sold to marketing parties or third parties. Read our privacy policy for more details.
Still have questions?
The xbjai support team is always ready for any question you have. Chat with us directly via live chat or send an email — English support is available 24/7.
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